Obchodné podmienky

Article 1 — Definitions

1.1. Provider — corp.digital s. r. o. and for specified technical and consulting works commissioned by corp.systems s. r. o.
1.2. Customer — a natural or legal person who orders the services of the Provider.
1.3. Contracting Parties — Provider and Customer.
1.4. Application User — a natural person who uses the Internet environment or applications.
1.5. Services — services of online marketing, IT support, SEO, AI modules, creation of websites, applications, e-shops, graphics and other solutions.
1.6. Activation of the service — any action of the Customer (e-mail, telephone call, provision of access, payment of invoice), by which he expresses his consent to the beginning of the provision of services.
1.7. The Provider's partner for Online Marketing Services (hereinafter referred to as the “Partner”) is Google, Facebook, LinkedIn, Microsoft, TikTok and others of its choice, which advertising products are provided by the Provider to the Customer on the basis of the relevant agreements and rules. The Provider is entitled to extend the network of Partners by concluding contracts with other partners in the same area. The Provider will inform the Customer about such an extension.

Article 2 — Subject matter of the contract or agreement

2.1. The subject of the contract is the obligation of the Provider to provide services according to the agreement or order and the obligation of the Customer to pay the Provider the price according to the price list or price offer.
2.2. The consent is also considered valid in the case of the provision of documents, access or confirmation by email/telephone.
2.3. Analyses and documents prepared by the Provider are its internal property, unless otherwise agreed in writing.
2.4. The provider is entitled to involve third parties and use external servicesand API solutions (Google, Meta, Stripe, etc.).

Article 3 — Price and payment terms

3.1. The price is determined by the current price list or agreement.
3.2. The invoice for the credit (Google, Meta and other media) is always issued at the beginning of the month with a maturity of 7 days. In case of non-payment, the Provider shall suspend the campaign in due time.
3.3. Campaign management fees are billed monthly in advance or as agreed, as well as monthly fees for applications, cloud or other recurring services or rentals of SW solutions.
3.4. All technical work, consultation, implementation and IT services are charged according to the price list, even if they were ordered orally or by e-mail.
3.5. In case of delay, the Provider is entitled to charge a contractual penalty of 10% p.a. and all costs associated with the recovery of the claim.
3.6. Electronic invoices are considered full-fledged and are issued according to the type of service with a specified maturity.

Article 4 — Obligations of the Customer

4.1. Provide all documents and approaches no later than 10 days before the start of the filling.
4.2. Ensure content and campaigns comply with partners' laws and conditions.
4.3. To cover all costs associated with the use of services, API solutions, other external services and credit.
4.4. In case of delay or non-provision of cooperation, the Customer shall be liable.
4.5. In the course of the services provided, the Customer has the right to 1 consultation per month in the form of an e-mail request to the address info@crebiso.com. If you are a customer
purchased more frequent consultation has the right in the course of the provided services to the extent
consult on a daily or weekly basis as agreed in the Treaty or Agreement.
Consultation, in general, implies communication with a designated specialist in the scope and form of the service provided.
4.6. In the course of the services provided, the Customer has the right to information about the status and progress of the work.campaign, in the form of online statistics or by means of an information e-mail from
4.7. The Customer is obligated at the conclusion of the Contract or Agreement, if applicable
by confirming the price offer, provide the Provider with all the documents
confirming its legal personality, in particular an extract from the commercial register; or
another register in which the Customer is registered, accepting these
the Customer confirms the accuracy and authenticity of the data in question and
the validity of the consent and eligibility in question.
4.8. Delivery of the service - is considered the day when the Provider or other authorized person of the Provider, to the Customer:
a) sent input analysisb) began to provide its services by creating an advertising account, downloading the originaladvertising account or other approaches of services for managing advertising accounts, tools for measurement and analysis, access to advertising sites, management of CMS sites, eshopc) or by starting analysis of SEO optimizationd) by starting the analysis and processes of site creation, preparation for the programming of cloud, web, applications) by preparing graphic materials or other works according to the choice of the provided service and the listed services of the Provider available on crebiso.com; or other project sites of the Provider.
4.9. By providing an Inbound Analysis or Setting up an advertising campaign or providing any other activity necessary to start providing services under the requested services, the Customer takes the ordered service as delivered and begins to make every effort to pay for it. The Customer agrees that the Provider of the provided services will start sending invoices to the Customer at the beginning of the month of the requested service, which the Customer is obliged to pay no later than the due date indicated on the invoice and at the same time is obliged to pay the amount for the media of Google, Facebook or other media and sellers of advertising space on the basis of reinvoicing of automatic payments b (credit or debit card) and this in the current monthof the service provided.

Article 5 — Rights of the provider

5.1. The Provider has the right to modify advertisingtexts or technical solutions at professional discretion.
5.2. The Provider has the right to suspend or terminate the services in case of breach of obligations by the Customer.
5.3. The Provider has the right to demand reimbursement of all costs even retrospectively if the Customer used the service.
5.4. The provider has the right to unilaterally change the conditions, the publication on the site being considered as a notice.
5.5. The maximum amount of compensation from the Provider is limited by the increase in the monthly fee.
5.6. The Customer acknowledges and agrees that the Provider has the right (but is not obliged) to change the text of the Customer's advertising notice so that it is in line with the changes made by the Partners or if it deems it necessary to change it due to the effectiveness of the position of the advertising notice on the given Advertising Area or to improve the ratio of views and clicks.
5.7. The Provider reserves the right to declare a company-wide holiday, which is not considered a working day from the point of view of the Customer's product support.
5.8. The Provider has the right to publish a reasonable notice of violation of the terms of cooperation or non-payment of the services provided in the Customer's application, on the Customer's profile, on the Customer's website or on other exit surfaces, or to otherwise limit the services provided (cancellation, suspension of services) if the invoices have not been paid for more than 90 days or if these Terms and Conditions or other the rights of the Provider have been violated in any way by the Customer or by persons entrusted by him.
5.9. The Provider shall have the right to demand reimbursement of the work performed for all reasonable costs and other activities and work in the event of early termination or any other form of termination of the contract if these costs have not been included in the already invoiced services or credit.
5.10. The provider has the right to demand payment in advance or for payment in the current month of execution of works.

Article 6 — Duration and termination of cooperation

6.1. The contract is concluded for an indefinite period, unless otherwise agreed.
6.2. The notice period is 2 months, starting on the 1st day following the delivery of the notice, if the campaign lasted more than 6 months.
6.3. In case of early termination, the Customer is obliged to pay all incurred costs and severance pay according to the agreement (3x monthly fee for a campaign of less than 6 months, otherwise 2x monthly fee).
6.4. The Provider is entitled to terminate the contract immediately in the event of a delay of more than 30 days.
6.5. The Customer acknowledges and agrees that, unless expressly agreed otherwise, the duration of the advertising campaign and therefore the corresponding billing if it is monthly, lasts for the implementation of online marketing services (google ads, leadgen, remarketing, campaigns for social networks) at least 4 months, due to the optimal launch of the campaign and the measurability of the results.
6.6. In the event that the Provider withdraws from the Contract or cooperation, the Provider is entitled to charge all costs related to the ordered and agreed works for consultations, support provided, IT work and programming or other works and costs that the Provider sends in the billing as a statement of work for the delivered and performed services, shall pay the costs associated with debt recovery of the amount.

Article 7 — IT services and technical support

7.1. Orders for IT services, expert technical consultations in the field of IT, Applications, SEO, AI and digitalization can also be carried out orally, by e-mail or through online tools.
7.2. All technical work, consultation, analysis, implementation and support are charged at the price specified in the quotation, agreement or contract.
7.3. The Customer acknowledges that the Provider has the right to choose a technical solution including third-party APIs (Google Maps, Firebase, Stripe and others).
7.4. If the service is actively used even after the termination of cooperation, the Customer is obliged to pay the costs back.
7.5. Non-recognition of payment with reference to freealternatives (e.g. other maps) is not possible.
7.6. The Customer acknowledges and agrees that the Implementation and Configuration of the Requirements
when creating sites, eshop, applications or other online presentations, the process of launching,
installation, setup, configuration and programming support for startup; and
adaptation of the basic installation with extended modules and their interconnection,
processing requirements, modifying the design or processing of any requirements for
change and modification or development of new functionality for remuneration in the creation of Internet
pages, e-shops, applications and other functional parts of the presentations as supplied or
reported work/in the sense of assigned and consulted tasks that can be registered
by email or in tasks in the application or internal systems of the Provider, where
not stated otherwise, do not require other procedural approvals by the Customer. Updating and
its delivery is carried out by uploading the processed entries by installing it on the
application - the account of the Acquirer, which does not require its additional approval and is valid only by uploading to the given application or by providing an exit.
7.7. The Customer acknowledges and agrees that the price for graphic services, other creative services, IT services in the creation of websites, applications, e-shops, microsites or applications is determined indicatively (by estimate). He agrees that the price may be increased in justified cases and for invoicing the Provider shall prove the justification for the price increase by a statement of work or other sum of costs and works that were performed.
7.8. The Customer expressly acknowledges that in order to construct or modify the technical
A solution can occur even without a special written order if:
- make a request orally, by e-mail, by phone or through an online tool,
- provide documents, comments or cooperation on the assignment,
- approve the proposal or part thereof, or
- uses the output (web, application, map, integration, etc.) in its activity.
7.9. All technical work, including consultation, analysis, correction, adjustment, programming, implementation and testing, is fully charged, regardless of their scope or methodcommunication. The provider is entitled to compensation for each individual part of the work, if it wasreceived as part of the agreed support or adjustment.
7.10. The Customer expressly accepts that the use of any API solution that has been activated in connection with the implementation of his request is associated with the obligation to pay the costs of its operation. This provision shall apply in particular, but not exclusively:
- Google Maps API,
- OpenStreetMap,
- Mapbox,
- Firebase,
- analytical services (e.g. Google Analytics, Hotjar, Matomo),
- security API (reCAPTCHA, authentication services),
- payment gateways and fintech APIs (Stripe, PayPal, TrustPay, Braintree),
- location services and IP geolocation,
- API for external databases, data validation, SMS services, emailing and others.
7.11. If, after the implementation of the solution, the Customer uses the technology or output that was activated or created by the Provider, it is considered that he has agreed to the solution and undertakes to pay all the costs incurred, including any additional or retroactive billing of third parties or damage caused by his or her inaction.

Article 8 — Complaints and Liability

8.1. The complaint can be filed within 30 days of the detection of the defect, no later than the end of the month.
8.2. Campaign management fees and invoiced/consumed credit are non-refundable, only demonstrable errors can be claimed.
8.3. The provider is not responsible for the outages of third parties (Cloud services, Google, Meta, hosting, API services).
8.4. The maximum liability of the Provider is limited to the amount of paid services for the last month (claimed period) excluding the consumed credit.
8.5. The Customer is obliged to continuously check the progress of the Advertising Campaign,
website, application or other work in the provision of the services and any error
apply in writing to the Provider within 30 calendar days from the discovery of the defect, at the latest
However, until the last day of the Advertising Campaign, or the relevant calendar
month of the service provided, otherwise his claim for defects ceases.
8.6. In the event that the Customer has not informed the Provider in writing about the changes
affecting the operation of the Advertising Campaign without undue delay after their creation,
The Provider is not responsible for defects or damage caused by the Customer as a result of these changes.
8.7. The Provider is not responsible for defects in the Advertising Campaign or other outputs
services and works provided, if these were caused by the use of the documents provided
The Customer to launch the Advertising Campaign in the event that the Provider does not
after having exercised professional care, the unsuitability of these documents could not be ascertained, or
The Customer has given notice and the Customer insisted on their use. The provider as well
is not responsible for defects caused by following improper instructions given to him
To the Customer, if the Provider has warned about the inappropriateness of these instructions and the Customer
insisted on compliance with them, or if the Provider could not detect this unsuitability.
8.8. In the event that the Customer claims a defect in accordance with the provided online marketing service or otherwise, this defect will be eliminated by correcting the Advertising Campaign or correcting the provided service within a reasonable period of time. However, if it turns out to be a mistake
The advertising campaign or other service is irreparable or that its repair would incur unreasonable costs, the defect will be eliminated by providing a replacement or solution
To the Customer in the amount of the claimed defect, with which the Customer agrees. Fee for
the administration and support service is non-refundable for the work performed during the month (if they were already in
provided for the current month). In the event that the advertising campaign credit has already been used for the implementation of the campaign in question, the refundable amount is a refund of the campaign only for proven defects of the campaign, while it is necessary to prove incorrect settings and the advertisement as such, a smaller number of clicks or visitors to the claimed page or service is not a reason for a claim or refund of the spent advertising campaign credit.

Article 9 — Arbitration clause and final provisions

9.1. The Client and the Provider agree that in order to resolve any disputes arising from the Contract,
which has not been resolved by agreement of the Contracting Parties, shall be the subject of: ROYAL
DEVELOPMENT — RSRD, interest association of legal entities, ID: 45 741 905 according to
Act No. 244/2002 Coll. § 6 (3) and 8 (1) and (2) (a) Arbitration clause on the contract:
“All disputes arising out of this Agreement, including disputes over its validity, interpretation,
or annulment, the emergence of another legal status, including the situation of claiming damages
to the Statutory of the company according to the Commercial Code will be submitted
(decided by the arbitral tribunal) ad hoc arbitrator Ing. Milos Valach or
ad hoc arbitrator Zuzana Valach pursuant to the agreement of the Contracting Parties on the method
the provisions of the arbitrator (Act No. 244/2002 Coll. § 6 (1) and (3), § 8 para. 1). Selection
The arbitrator is left to the plaintiff or the selected legal entity. Arbitral
the proceedings will be conducted according to the Arbitration Rules - ad hoc arbitrators (including
the determination of arbitration fees and the procedure for arbitral proceedings), which are
available at www.royaldevelopment.sk. The parties submit to the decision
the appropriate arbitrator. His decision shall be binding and immutable for the parties. According to
Act No. 244/2002 Coll. of the parties appoint ROYAL as the selected legal entity
DEVELOPMENT — RSRD, interest association of legal entities, ID: 45 741 905 according to
Act No. 244/2002 Coll., § 6 (3) and 8 (1) and (2) (a). Delivery address for filing
the actions are: Suľany 243, 951 25 Hruboňovo, Slovak Republic. '
9.2. If any of the provisions of the Terms are not in full or in part effective or later
shall cease to have effect, without prejudice to the validity of the other provisions. Instead of
ineffective provisions and in order to fill in the gaps, a modification is applied which, if
legally possible, as close as possible to the meaning and purpose of the Terms, provided that when concluding
The parties to the treaties and agreements have taken this issue into account. Conditions may include
additions.
9.3. The Terms take effect on the date of posting and supersede previous agreements and conditions.
9.4. The Provider is entitled to change these terms and conditions at any time and publish them on www.mycorp.digital or another and specified project page, application or at the company's registered office.