General Terms and Conditions

Terms of Service for mycorp.digital and corp.systems

Last updated: December 10, 2025

These General Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between the company mycorp.digital s. r. o., Pri Struhe 11/B, 831 07 Bratislava – mestská časť Vajnory, IČO: 56 192 886 and likewise corp.systems s. r. o. Pri Struhe 11/B, 831 07 Bratislava – mestská časť Vajnory, IČO: 56 194 871 (hereinafter referred to as the "Provider") and natural or legal persons (hereinafter referred to as the "Client" or "Customer"), to whom the Provider provides online marketing services, IT solutions, technical and consulting support and other services.

Article 1 – Definitions

• 1.1. Provider – the company mycorp.digital s. r. o. and for designated technical and consulting work the authorized company corp.systems s. r. o.
• 1.2. Client/Customer – a natural or legal person who orders services from the Provider.
• 1.3. Contracting Parties – the Provider and the Client.
• 1.4. Application User – a natural person who uses the internet environment or applications.
• 1.5. Services – online marketing services, IT support, SEO, AI modules, website development, applications, e-shops, graphics and other solutions.
• 1.6. Service Activation – any action by the Client (email, phone call, providing access, payment of invoice) by which they express consent to the commencement of service provision.
• 1.7. Partner – companies Google, Facebook, LinkedIn, Microsoft, TikTok and others whose advertising products the Provider mediates to the Client.

Article 2 – Subject of Agreement

• 2.1. The subject of the agreement is the Provider's obligation to provide services according to the agreement or order and the Client's obligation to pay the Provider the price according to the price list or price offer.
• 2.2. Consent is considered valid even if materials, access or confirmation are provided by email/telephone.
• 2.3. Analyses and materials prepared by the Provider are their internal property unless otherwise agreed in writing.
• 2.4. The Provider is authorized to involve third parties and use external services and API solutions (Google, Meta, Stripe, etc.).

Article 3 – Pricing and Payment Terms

• 3.1. The price is determined by the current price list or agreement.
• 3.2. The invoice for credit (Google, Meta and other media) is always issued at the beginning of the month with a due date of 7 days. In case of non-payment, the Provider has the right to temporarily suspend the campaign.
• 3.3. Campaign management fees are invoiced monthly in advance or according to agreement, as well as monthly fees for applications, cloud or other recurring services or software solution rentals.
• 3.4. All technical work, consultations, implementations and IT services are charged according to the price list, even if they were ordered verbally or by email.
• 3.5. In case of delay, the Provider is entitled to charge a contractual penalty of 10% p.a. and all costs associated with debt collection.
• 3.6. Electronic invoices are considered full-fledged and are issued according to the type of service with a specified due date.

Article 4 – Client's Obligations

• 4.1. Provide all materials and access no later than 10 days before the commencement of performance.
• 4.2. Ensure compliance of content and campaigns with legal regulations and partners' terms.
• 4.3. Pay all costs associated with the use of services, API solutions, other external services and credit.
• 4.4. In case of delay or failure to provide cooperation, the Client bears responsibility.
• 4.5. The Client has the right to 1 consultation per month during the provision of services via email request to info@crebiso.com. If the Client has purchased more frequent consultations, they have the right to consult on a daily or weekly basis as agreed in the Contract or Agreement.
• 4.6. During the provision of services, the Client has the right to information about the status and progress of work, campaigns, in the form of online statistics or via informational email.
• 4.7. Upon concluding the Contract or Agreement or confirming the price offer, the Client is obliged to provide the Provider with all documents confirming their legal personality, especially an extract from the commercial register or other register in which the Client is registered.
• 4.8. The delivery of service is considered the day when the Provider or another authorized person of the Provider to the Client:
  • a) sent the initial analysis
  • b) began providing their services by creating an advertising account, taking over the original advertising account or other access
  • c) began SEO optimization analysis
  • d) began analysis and processes of website creation, preparation for programming cloud, web, applications
  • e) prepared graphic materials or other work according to the selected service
• 4.9. By providing the Initial analysis or Setting up an advertising campaign or providing other activities necessary for the commencement of service provision, the Client considers the ordered service as delivered and begins to make maximum efforts to pay for it.

Article 5 – Provider's Rights

• 5.1. The Provider has the right to modify advertising texts or technical solutions according to professional judgment.
• 5.2. The Provider has the right to suspend or terminate services if the Client violates their obligations.
• 5.3. The Provider has the right to demand payment of all costs retrospectively if the Client used the service.
• 5.4. The Provider has the right to unilaterally change the terms, and publication on the website is considered notification.
• 5.5. The maximum amount of damages from the Provider is limited to the amount of the monthly fee.
• 5.6. The Client acknowledges and agrees that the Provider has the right (but is not obliged) to change the text of the Client's advertising announcement so that it complies with the Partners' terms or for the purpose of making the advertising announcement's position more effective.
• 5.7. The Provider reserves the right to declare company-wide holidays, which from the perspective of product support to the Client is not considered a working day.
• 5.8. The Provider has the right to publish a reasonable notice of breach of cooperation terms or non-payment of provided services in the Client's application, on the Client's profile, the Client's website or on other output platforms, or otherwise restrict the provided services (cancellation, suspension of services) if invoices are unpaid for more than 90 days.
• 5.9. The Provider has the right to demand payment for completed work for all justified costs and other activities and work in case of early termination or any other form of contract termination if these costs were not included in already invoiced services or credit.
• 5.10. The Provider has the right to request payment in advance or for payment in the current month of work implementation.

Article 6 – Duration and Termination

• 6.1. The contract is concluded for an indefinite period unless otherwise agreed.
• 6.2. The notice period is 2 months, starting from the 1st day after delivery of the notice, if the campaign lasted longer than 6 months.
• 6.3. In case of early termination, the Client is obliged to pay all incurred costs and severance pay according to the agreement (3x monthly fee for campaigns shorter than 6 months, otherwise 2x monthly fee).
• 6.4. The Provider is entitled to terminate the contract immediately in case of payment delay of more than 30 days.
• 6.5. The Client acknowledges and agrees that unless expressly agreed otherwise, the duration of the advertising campaign and thus the corresponding billing if monthly, lasts at least 4 months when implementing online marketing services (google ads, leadgen, remarketing, social media campaigns) due to optimal campaign start-up and measurability of results.
• 6.6. If the Provider withdraws from the Contract or cooperation, the Provider is entitled to charge all costs associated with ordered and agreed work for consultations, provided support, IT work and programming or other work and costs.

Article 7 – IT Services and Technical Support

• 7.1. Orders for IT services, professional technical consultations in the field of IT, Applications, SEO, AI and digitization can be made verbally, by email or through online tools.
• 7.2. All technical work, consultations, analyses, implementations and support are charged at the specified price in the price offer, agreement or contract.
• 7.3. The Client acknowledges that the Provider has the right to choose a technical solution including third-party APIs (Google Maps, Firebase, Stripe and others).
• 7.4. If the service is actively used even after the termination of cooperation, the Client is obliged to pay costs retrospectively.
• 7.5. Refusing payment by referring to free alternatives (e.g. other maps) is not possible.
• 7.6. The Client acknowledges and agrees that Implementation and configuration of requirements in the creation of websites, e-shops, applications or other online presentations is a process of launching, installing, setting up, configuring and programming support for launching and adapting the basic installation with extended modules and their interconnection.
• 7.7. The Client acknowledges and agrees that the price for graphic services, other creative services, IT services in the creation of websites, applications, e-shops, microsites or applications is determined indicatively (by estimate). They agree that the price can be increased in justified cases and for invoicing, the Provider is obliged to prove the justification for the price increase by a work report or other summary of costs and work that have been realized.
• 7.8. The Client expressly acknowledges that the creation or modification of a technical solution may occur without a special written order if:
  • they submit a request verbally, by email, by phone or through an online tool,
  • they provide materials, comments or cooperation for the assignment,
  • they approve the proposal or its part, or
  • they use the output (web, application, map, integration, etc.) in their activities.
• 7.9. All technical work, including consultations, analyses, repairs, modifications, programming, implementation and testing, is fully charged, regardless of their scope or method of communication. The Provider is entitled to payment for each individual part of the work if it was provided as part of the agreed support or modification.
• 7.10. The Client expressly accepts that the use of any API solution that was activated in connection with the implementation of their request is associated with the obligation to pay the costs of its operation. This provision applies in particular to, but is not limited to:
  • Google Maps API, OpenStreetMap, Mapbox
  • Firebase, analytical services (Google Analytics, Hotjar, Matomo)
  • Security API (reCaptcha, authentication services)
  • Payment gateways and fintech API (Stripe, PayPal, TrustPay, Braintree)
  • Localization services and IP geolocation
  • API for external databases, data verification, SMS services, emailing and others
• 7.11. If the Client uses technology or output after implementation that was activated or created by the Provider, it is assumed that they agreed with the solution and undertakes to pay all incurred costs, including possible additional or retrospective billing from third parties or damage caused by their inaction.

Article 8 – Complaints and Liability

• 8.1. A complaint can be made within 30 days of discovering a defect, at the latest by the end of the month.
• 8.2. Campaign management fees and invoiced/consumed credit are non-refundable, only demonstrable errors can be claimed.
• 8.3. The Provider is not responsible for outages of third parties (Cloud services, Google, Meta, hosting, API services).
• 8.4. The Provider's maximum liability is limited to the amount of services paid for the last month (claimed period) excluding consumed credit.
• 8.5. The Client is obliged to continuously monitor the progress of the Advertising campaign, website, application or other work during service provision and to assert any error in writing to the Provider within 30 calendar days of discovering the defect, but no later than the last day of the Advertising campaign, or the respective calendar month of service provision, otherwise their claim for defects expires.
• 8.6. If the Client did not inform the Provider in writing about changes affecting the Advertising campaign without undue delay after their occurrence, the Provider is not responsible for defects or damage caused by the Client as a result of these changes.
• 8.7. The Provider is not responsible for defects of the Advertising campaign or other outputs of provided services and work if they were caused by the use of materials provided by the Client for launching the Advertising campaign, provided that the Provider could not detect the unsuitability of these materials even with professional care.
• 8.8. If the Client asserts a defect in accordance with the provided online marketing service or other, this error will be removed by repairing the Advertising campaign or repairing the provided service within a reasonable period. However, if it turns out that the error in the Advertising campaign or other service is irreparable, or that its repair would involve disproportionate costs, the error will be removed by providing a substitute performance or solution to the Client in the volume of the claimed defect. The fee for management and support services is non-refundable for work performed during the month (if already provided in the current month). If the advertising campaign credit has already been used to implement the campaign in question, the refundable amount is a replacement campaign only for proven campaign defects.

Article 9 – Arbitration Clause and Final Provisions

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